Cancellation & Refund Policy

At Taxzaar Services, our mission is to deliver prompt, transparent and reliable services in the areas of business registration, legal compliance, taxation and intellectual property. We are committed to client satisfaction, and this Cancellation & Refund Policy explains how we handle cancellations, refunds and service modifications.

1. Satisfaction Guarantee

We take pride in the quality of our services, including company formation, GST services, trademark services, tax filing and other business support services.

If you are not satisfied with a service, please contact us as soon as possible. Depending on the circumstances, we may correct the issue, provide an eligible refund, or offer appropriate service credit.

2. Refund Eligibility

Important: If a government filing has already been initiated or completed, or government fees have been paid on your behalf, the amount relating to those services or fees will not be refundable.

3. Non-Refundable Charges

• Government Fees: Amounts paid to government authorities such as MCA, GSTN, IP India or other statutory authorities on your behalf are strictly non-refundable.
• Third-Party Charges: Payments made to CA/CS professionals, notaries, stamp duty authorities, payment gateways, courier partners or other third parties are non-refundable.
• Earned Fees: Fees relating to work already performed by our team, including consultation, document preparation, form preparation and follow-ups, may be deducted before calculating an eligible refund.

4. Refund Request Procedure

To initiate a refund request, please email us at hello@taxzaar.com with the subject:

“Refund Request – [Order ID]”

Please include the following information:

• Full name
• Service availed
• Order ID
• Reason for the refund request

Refund requests must generally be submitted within 15 calendar days from the date of payment. Our team will assess the request within 5–7 working days and may contact you for additional information or clarification.

5. Refund Processing Timeline

• If a refund is approved, it will generally be processed within 15–21 working days.
• Refunds will normally be credited to the original payment method used for the transaction.
• This may include bank account, UPI, credit card, debit card or another supported payment method.
• Taxzaar Services is not responsible for delays caused by banks, payment gateways or other third-party payment processors.

6. Service Modification / Change of Plan

If you wish to switch from one service to another, for example from Private Limited Registration to LLP Registration, we may allow such a change subject to the following conditions:

• The request should generally be made within 15 days of payment.
• Work on the original service should not have progressed beyond an applicable milestone.
• Amounts already spent on earned fees or third-party payments may be deducted.
• Any eligible remaining balance may be provided as service credit for future Taxzaar Services.

7. Cancellation Policy

You may request cancellation of a service before the service process begins.

• A 20% cancellation fee may apply to cover administrative and processing costs.
• If work has already started, including document preparation, verification or portal-related work, a full refund may not be available.
• Government fees and third-party charges already paid on your behalf will not be refundable.

8. No Refund in Case of Government Delays or Rejections

Taxzaar Services acts as a facilitator for various legal, tax and government-related procedures. We cannot control the processing time, decisions or technical availability of government departments and statutory portals.

These may include:

• Ministry of Corporate Affairs (MCA)
• Goods & Services Tax (GST) portal
• Income Tax Department
• Trademark Registry
• Other statutory or government authorities

Delays, technical issues or rejections caused by government authorities are generally not grounds for a refund where Taxzaar Services has performed its agreed service obligations.

9. Force Majeure

Taxzaar Services shall not be responsible for failure or delay in performing services due to circumstances beyond our reasonable control, including:

• Natural disasters
• Government restrictions
• Pandemic or epidemic outbreaks
• War or civil unrest
• Strikes or labour shortages
• Internet, hosting or server downtime caused by external factors

In such circumstances, service timelines may be affected. Any refund will be considered according to the circumstances and applicable terms of this policy.

10. Dispute Resolution

Any dispute relating to refunds, cancellations or service dissatisfaction should first be raised with Taxzaar Services through email.

• Initial complaints should be sent to hello@taxzaar.com.
• If the matter is not resolved within 10 business days, it may be escalated to a senior representative.
• Where applicable, disputes may be referred to arbitration in accordance with applicable Indian law.
• Subject to applicable law, jurisdiction shall lie in courts of competent jurisdiction in India.

11. Contact Us

For questions, cancellation requests or support relating to this policy, please contact us: